Videos YZQsWVeN3rE
Design Patterns for AI Trust: Juries, Libraries, and Agent Tiers — Alex Bauer, Upside.tech
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Transcript
178 cues· 2,871 words· 15,643 chars
- 0:12 Well, hopefully this is the one talk that's different from all the others today.
- 0:15 So let's start with audience participation.
- 0:19 Who here has kids?
- 0:22 Ooh.
- 0:23 Okay, there's a couple.
- 0:26 Who here kind of has a parent-child relationship with Claude?
- 0:32 Okay, there we go.
- 0:33 I have a kid, this is Otto.
- 0:36 He learned to drool this week, which surprisingly is something that these things don't come out of the box with.
- 0:42 He also discovered his fingers, but he doesn't know about his hands, so they're fascinating, they're in front of his face, but he doesn't know how he got there, and he can't bring them back.
- 0:51 But anyway, I finished these slides this morning at 2 a.m., and he decided that playtime started at 5, so we're gonna see how the rest of this talk goes, but clearly I need practice telling bedtime stories, so we're gonna do one of those first.
- 1:04 Once upon a time, a go-to-market team set out on a simple quest.
- 1:10 They wanted to know one thing, how their business was doing.
- 1:16 Between them and the answer lay one small, tidy pile of data.
- 1:24 And a dragon, because of course the best quests always have dragons.
- 1:29 And every quest also has guardians.
- 1:31 The first was large, worried, and had a great many questions about their security posture.
- 1:39 They defeated it in the way that important bosses are usually defeated, not with a sword, but with paperwork.
- 1:49 The next monster was worse.
- 1:51 It had many heads, and no two of them could agree on what a single word meant.
- 2:04 To beat it, our heroes had to accept a hard truth
- 2:09 The systems they trusted had never actually promised to tell them the whole story.
- 2:16 So they stopped believing any single one of them and started building something underneath all of them, a place where the data finally agreed with itself.
- 2:31 And then came the final boss.
- 2:33 It didn't attack.
- 2:35 It did something even worse.
- 2:37 It asked one question.
- 2:40 The hardest one of all.
- 2:44 Now, our heroes had learned a few things by then.
- 2:48 They'd seen what happens when you send a brand new adventure in with no guidance at all.
- 2:56 And they realized the secret.
- 2:58 You don't need a genius adventurer.
- 3:00 You need a well-prepared one.
- 3:03 First, you write down how your world actually works.
- 3:07 Then you give every adventurer a knowledgeable guide.
- 3:11 They can ask for directions.
- 3:13 And then the adventurers start teaching each other so that no one ever has to start from anything and nothing again.
- 3:23 So they gathered up everything they'd learned, the permissions, the definitions, the knowledgeable guide, the habit of asking for a second opinion before they believed anything, and they forged all of it into a single tool.
- 3:39 And when they had finally reached that tidy data pile, they found out that the dragon had never been the villain.
- 3:52 And so the kingdom entered a golden age of growth and creativity.
- 3:57 The end.
- 4:00 Just kidding, that's only where the bedtime story ends.
- 4:03 The actual talk starts here.
- 4:04 Because every part of that story is a real problem.
- 4:08 And I want to show you how three of them actually get solved.
- 4:12 So our agenda for today is I'm gonna talk a bit about the age of agentic GTM.
- 4:16 And then we're gonna walk through three actual examples that we either have worked through as a company recently or that we've built into the product that we sell to our customers.
- 4:27 So briefly, to establish credibility here, I'm gonna give you one minute about our company Upside.
- 4:33 We are the data layer for the age of agentic go-to-market, which means that we start by helping you get go-to-market data ready for AI.
- 4:42 And that means knowing what actually happened with a data foundation and a dashboard you can use, and then helping you answer things that used to be impossible at scale with things like deep research or a multi-touch attribution model.
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