Videos Owb8g3yDyzo
Why Off-the-Shelf AI Doesn't Understand Money — Udi Menkes, Intuit
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- In our research, an off-the-shelf model told ~40% of businesses to "acquire new customers" and ~14% to "increase revenue by product" - the0.99
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Transcript
202 cues· 2,797 words· 15,204 chars
- 0:12 So I have a three-year-old daughter, and she's absolutely adorable.
- 0:18 And the parents here in the room know how insightful that age can be.
- 0:23 And she has a complete theory about money by now.
- 0:27 And I'll give an example.
- 0:28 So a couple weeks ago, I was driving the car.
- 0:31 I was coming into park, and there was something in my dead end.
- 0:35 And I scratched the car.
- 0:36 I went out.
- 0:37 I'm like, oh, man, I can't believe I scratched the car.
- 0:40 And then I hear my daughter from the back.
- 0:42 And she was like, Daddy, what's happened?
- 0:44 And I'm explaining it to her.
- 0:46 And then she says, what's the problem?
- 0:49 Just buy another one.
- 0:52 So anyway, I want to ask you today, with a raise of hand, who uses LLMs, has used LLMs for getting financial advice, a recommendation on something?
- 1:07 in the financial world?
- 1:08 Great.
- 1:09 Almost everyone.
- 1:10 Wait.
- 1:11 Keep your hand up if you trusted the answer and you actually followed the advice.
- 1:19 OK.
- 1:20 a lot of hands are going down.
- 1:23 And that's the core problem.
- 1:25 So I had the same thing a couple months ago.
- 1:28 I had a big decision I was looking to take.
- 1:31 Should I invest in real estate niche or in the stock market niche on a specific area?
- 1:38 And I do AI for finance for a living.
- 1:41 So I went the full-blown way, context, brain, the books, the knowledge, all my finances combined, all the latest models.
- 1:51 And it gave me a recommendation.
- 1:52 You should do A with great reasoning.
- 1:56 And then I changed just a little bit one of the assumptions, and it completely flipped.
- 2:00 You should do B, never do A.
- 2:04 And then I tweaked one more small thing, and it went all the way back to A.
- 2:10 And at that moment, I understood that the advice sounds good.
- 2:14 It sounds sound, but I can't really trust it.
- 2:18 And by the end of the talk today, you will understand why off-the-shelf LLMs don't understand money and what you need to do about it.
- 2:32 So I'm going to show you a couple of real examples from a study we're doing at Intuit
- 2:37 on thousands and thousands of businesses around 100,000 situations and timeframes.
- 2:44 This is an example of a small business, a new landlord that is building a rental property business.
- 2:50 His first property, and he's down, he's in negative cash flow, there's an open loan, and the profit is basically trending into the red.
- 3:00 And a question comes up, how do I improve my profit?
- 3:05 And a frontier model gives the following response.
- 3:09 go and acquire a second rental property because that will bring more income and compensate for the deficit.
- 3:17 And that model had all of the business's data.
- 3:21 Now, that's very risky for someone in the negative in the red to be doing.
- 3:27 On the other hand, a model that is grounded in real outcomes, and what I mean by that is a model that has seen similar situations of such businesses, what they did and what was the outcome, actually recommended to raise prices on the existing tenant by 5% to 10% and to do it before the renewal.
- 3:49 Now, some of you are thinking that it's just a matter of context.
- 3:54 Just give it more context.
- 3:56 And the thing is that this advice is coming based off on real situations of similar businesses and would actually move them into profitability in this case.
- 4:10 And this is not a one-off.
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Chapters
- 0:00 A three year old's theory of money
- 2:21 Why off the shelf models fail at money
- 2:48 The rental property example
- 4:34 The fluent bluff
- 6:42 The Princeton million dollar study
- 9:45 Context is not experience
- 11:03 Correlation versus causation in pricing
- 13:37 Building state, action, outcome data
- 15:17 Testing it head to head
- 16:37 The era of outcome driven finance
- 17:55 Three things to remember